FAQs

Yes you may order by telephone. However, we encourage you to utilize the Holland & Barnes.com website for the utmost in convenience.

Absolutely! Anyone can rent a VIP Membership Card in order to use our online luxury concierge services.

We accept all major credit cards along with debit cards and e-mail money transfers.

No you do not have to rent the VIP Membership Card to use the website, but we strongly recommend that you do so in order to fully experience our world-class luxury concierge services.

Our website is available 24 hours per day, seven days per week. For any transportation related requests, we ask that you provide us with 24 hours notice. All other requests may be arranged with a 2-hour window.

Definitely! Holland & Barnes.com, along with its’ partners, ensures that all of your personal information is secured with the use of the highest levels of data encryption and data handling.

No, we do not require an annual membership commitment, just rent a VIP Membership Card as you wish, to gain access to our world-class online luxury concierge services.

No, apart from the tax(es) for each card rental, there are no other charges.